Since we began using Mobile Manager Pro, customer communication – and repair work authorizations – have moved into the fast lane. The response from customers after receiving color-coded digital inspections and detailed vehicle condition photos has been phenomenal.
The response I get back from people is unbelievable. They can actually see what we’re seeing. A picture is worth a thousand words. Even if your not buying everything, you can see it for yourself. In the days of simply telling customers what was wrong with their vehicles, customers may have wondered. This way, there’s no question.